Frequently Asked Quetions

We've tried to collect the most frequently asked questions about neon, shipping and installation. If you still have any, don't hesitate to contact us.

General

What kind of services do you offer?
We offer our design and manufacturing competencies through contracting work. Our team has a immense experience in design, signage, typography, architecture, interior design, and of course - manufacturing. For large-scale projects, our team will collaborate with you and subcontractors. We always set high standards and deliver above expectations.
What information do you need to get started?
The primary thing we should know is what do you want the sign to say or show, size and prefered technology (LED neon or Classic).

We've prepared a step-by-step quoting quiz to make it easier for you to describe what you need, no matter how familiar you are with neon. If you use our quoting form you just follow the steps and they will include all the information we'd need to get started.

Also, you can contact us directly and describe a neon in your own words and/or upload a digital file that shows it. If you have a digital file, it's most helpful to have it in .pdf or .ai file format. Please include your preferences as to color and exact size.

This will be enough for us to come back to you with suggestions for the design and technical parameters for making your sign. You'll also be able to make your own choices as to the technical issues if you feel like it. Those include: mounting methods, color and length of cables, transformer types, silicon end caps, programmers and dimming.

We will be very happy to inform you about all the components above. Contact us and it will be as simple as you want it to be.
Where are you located?
Currently we are located in Plock, Poland, Przemyslowa street 10D, 09-400. We operate and ship the products all over the world.

Classic Neon

What colors are available?
What will I get in my Classic Neon set?
Your set will include a neon sign with cables, hanging mount and power adapter. There is no extra fee for buying the above equipment.


Is it possible to order only the glass sign without any equipment to light it up?
Sure, we can provide the glass sign alone. We will prepare it to be fitted with equipment at a later point in time, in case you do want to add the light feature. If you want to just the glass, please inform us before placing an order.


Do you use certified products?
Of course :) We use the highest quality neon tubes from the best European and American manufacturers as well as CE certified electronic equipment Assembly and quality assurance is conducted in Poland in compliance with EU standards.
What is the life span of my neon?
The life of neon tubing depends on how much and how often it is used. The luminous tubes we use last at least 3 to 4 years, and can last much longer in optimal conditions.
Can be my neon installed outdoors?
Basically, we equip our neon signs for indoor use.

When you have your sign outdoors, special equipment may be required to help protect it from external damage. Contact us to find out what might be needed in your specific case. We are able to equip it for outdoors use.
Are the products covered by warranty?
We offer a one year guarantee on the light emission. However, this doesn't extend to any harm that may occur as a result of incorrect installation or to breakages that occur after the initial delivery. Please contact our service team in case your lights stop shining.
Will I get a draft of my sign?
Yes! We send the draft to every customer prior to production. We can even visualise it with the photo of the place of intended installation!
Can I turn my neon on or off?
Yes. All electric transformers we use feature a simple on/off pull chain so that you can easily turn your neon off when it isn't being used and back on when it's time to shine.
How should I clean my neon?
If you want to dust or clean your neon creation, always be sure to unplug the neon first. Then, use a feather duster or a soft, dry cloth to remove any dirt or dust from the tubing and fixtures. Never use a liquid cleaner on your neon.
Is neon dangerous?
Neon tubing is filled with two gases (neon and argon), both of which are inert and can be found in the air we breathe. Neon power supplies use voltages ranging from 2,000 to 10,000 volts, so the potential dangers are similar to that of any other high-voltage electric equipment.

To keep you and your guests safe, you'll want to hang your neon away from areas where it may be bumped or leaned-on, areas with heavy foot traffic or places where children may be playing.
How much does it cost to operate neon?
Neon is an extremely efficient medium. A neon sign normally consumes 0,9-1,2 amps. This equates to about 95 watts (equal to a single light bulb). So using your neon art will not significantly change your electrical bill, if at all.


My neon broke down. Now what?
If your neon has broken down, unplug the power supply immediately. The best thing for you to do is to take pictures of the broken portion or a section and reach out to us. Keep in mind that once a particular neon unit is broken, the harmless noble gas immediately escapes into the air making a complete glass tube replacement the only solution.

CE marking
CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA).[1] The CE marking is also found on products sold outside the EEA that are manufactured in, or designed to be sold in, the EEA.

The CE marking is the manufacturer's declaration that the product meets the requirements of the applicable EC directives.[2]

LED Neon

What is LED neon? And what is the difference from neon glass?
LED neon is made of rubber-like PVC or silicon and LED inside. This material is flexible and durable. Unlike Neon glass, it is not fragile at all. Thus, LED neon will fit a child's room, bedroom or places with dense human traffic perfectly. LED neon will not be as bright as classic one (whose glow is excessive sometimes).
What will I get in LED neon set?
Your set will include a LED neon sign with cables, hanging mount, strews, power adaptor and, if required, a dimmer. There is no extra fee for buying the above equipment.
Do you use certified products?
Of course :) We use the highest quality neon tubes from the best European and American manufacturers as well as CE certified electronic equipment Assembly and quality assurance is conducted in Poland in compliance with EU standards.
What is the life span of my LED neon?
The life of LED neon tubing depends on how much and how often it is used. The LED we use last at least 2 years if are used 24/7, and can last much longer in optimal conditions.
Can be my LED neon installed outdoors?
Our LED neon signs from shop are intended for indoor use only. But, we do have the capability to create outdoor signs for custom orders. Contact us, please.
Are the LED products covered by warranty?
Yes! Our LED neon sign comes with a one year warranty. However, using your sign without our provided power adapter or with other power converters will void your warranty. Using your LED neon sign outdoors without advanced notice before placing your order will also void your warranty.
Will I get a draft of my sign?
Yes! We send the draft to every customer prior to production. We can even visualise it with the photo of the place of intended installation!
Is there any limitation to my custom LED sign?
LED sign cannot be manufactured if it is too small.
For example, the height of text cannot be smaller than 6 cm.
Before you place the final order we will let you know if your design is too small.
Is LED neon dangerous?
LED Neon is made of rubber-feel tubes, so you can't be injured by broken glass. Besides, LED neon is running at low voltage (12 volts). Thus, there is no risk of electrical shock injures.
Can I turn my LED neon on or off?
Yes. All electric transformers we use feature a simple on/off pull chain so that you can easily turn your LED neon off when it isn't being used and back on when it's time to shine. Besides, we can add a dimmer option to control neon brightness level.
How much does it cost to operate LED neon?
LED neon is an extremely efficient light source. LED consumes even less electricity than classic neon does. So, it won't change your electrical bill at all.

Installation

Can I install neon lights at home?
Sure! Neon lights have been used in interior spaces for more than 100 years.
Will I manage to install a neon by myself?
You will definitely cope with a LED Neon installation since it's already comes attached to an acrylic background (transparent or colored). You will need only to hang it and put a plug into a socket.

In case of Classic Neon, if you decided to install a neon sign directly to a wall, we recommend a professional electrician assist during the installation process. Also, we will provide you with a detailed manual to guide you through the steps.

Finally, we can help you find the right professionalin your city.
What mounting options do you offer?
Classic Neon can be screwed directly to a wall or installed on any surface.

In case of LED Neon, some background is obligatory. Our LED signs are incredibly easy to install. They are lightweight, have predrilled holes for mounting, and can be affixed to the wall using just a screwdriver and the included screws. We usually use acrylic for LED, but don't hesitate to contact us if you need some tailored solution.

Shipping and Returns

Where do you ship?
We are able to ship worldwide.
What are your shipping costs?
This depends on the weight of the order and the type of shipping. We usually calculate the amount individually. Within Poland we usually quote a price already including delivery to your city. If it's about shipping abroad - let us know where we need to ship and we will arrange transport at a good price.
How long will it take for me to receive my order?
We normally deliver customised products within 2 weeks. We'll provide you with a tracking number once the product is sent.
What if my tracking number isn't working?
We will send you a shipping notification email right after your order has been shipped, but it can take up to 24 hours for the tracking number to start showing the progress of your order. Please check back later to see your order moving, or get in touch with us if it still doesn't work 24 hours after you've received a notification from us.
What is your return policy?
You can make returns within 14 days of delivery. We'll be happy to offer a refund. We'd appreciate your feedback as to why you'd like to make a return: we are working hard to continuously improve our quality. Unfortunately we don't offer returns for custom products*. Please contact us in case of any product faults as soon as possible.

*Custom product is an item made by customer's project and not available in our shop. An item from our shop ordered in different colour doesn't count as a custom project.
How can I return an item?
Undamaged signs from the shop can be returned within 14 days. Please send an email to neonowa.contact@gmail.com. We'll provide you with a personal return label that you can print and secure on your package. All of these details are also sent out via email. We will refund the product as soon as we have received a parcel. Please let us know why you decided to return a product: we are working hard to continuously improve our services and your feedback is an integral part of this.
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